IMPLEMENTATIONThe product availability in the shop- KapokSoft is defined as:
- Available product - sent within 7 working days
- Available product - sent within 7-14 days - it means the order realization within that time.
- Product at order - the individual realization time limit depends on the availability of product by the supplier. The customer will be informed about the realization date by e-mail.
Non-standard product - Is can only be realized with a written agreement for the inability to return the product and after a 100% of order value prepayment on the KapokSoft account.
The customer will be informed immediately by e-mail or by phone:
- When the order realization time will be longer;
- If there are circumstances which unable totally or partially the order realization, we reserve the right to suspend the order realization.
An order can be changed or canceled only by e-mail – only if the product hasn’t already been packed and shipped.
At the exchange of product into another, the price differences will be taken into account. In case if the product package is damaged, the Customer shall cover the cost: 10% of the product value.