1. A condition of complaint consideration is the product return at the www.feldenkraisshop.com address with an attached description of the damage and a copy of the purchase document.
2. Mechanical shipment damage made during the transport:
At the time of receipt, Customer must check the shipment state. In case of damage, the Customer is obliged to report it to Courier, contact the seller sending information by e-mail: firstname.lastname@example.org. The complaint is authorized by a protocol, signed by the client and courier.
Quantity product Complaints are taken in consideration within 3 days after receiving the shipment, after that time the complaint will not be considered.
Only the hidden defects, caused by the fault of the manufacturer, can constitute the complaint subject of non-used product. Complaints are impossible in: the natural use of the product or product damage in result of lack of or improper maintenance.
The complaint will be processed and returned within 14 days from the date of the damaged product delivery.
Differences arising from the individual client computer settings (color, proportions, etc.) can not constitute a reason to make a complaint.