In accordance with the Regulation from 2 March 2000 (Dz. U. z 2000 r. Nr 22 pos. 271, as amended) about the protection of certain consumer rights and responsibility for damage caused by a dangerous product, a consumer, who has entered into an agreement for distance may withdraw from it without giving any reasons, by submitting a written declaration within 10 days after delivery, by returning the product in the unaltered state, in its original packaging. To make a product return, it is necessary to contact the seller. Resignation can be made only if:
- The product did not belong to a group of non-standard products;
- Product can not have any use traces - can not be used;
- Packaging (foil, cardboard, etc.) has not been affected - in perfect condition;
- The product has not been destroyed by other means.
In case of a refund of payment made by "PayPal", it is possible that the payment operation cost will be deducted from the order value.
Products should be returned properly secured to the Shop KapokSoft.
1. Received purchase document.
2. Customer bank account number.
3. Written contract recession.
The product exchange on a free of defects product will be realized within 14 work days, the refund (made on the bank account or by postal order) will take place only after sending back the signed sale correction document by the customer.
The customer covers the costs of shipment to and from the customer.
Important: We do not accept return shipments sent on delivery.
In case of justified complaints or returns which meet the above mentioned conditions, we guarantee the repayment of debts at your bank account or by post order at the address indicated in the contract, after deducting the cost of handling (3% gross order cost), within 14 days from the date of return receipt.